2023-1 - Flipbook - Page 117
insurance documentation amongst others. Please leave at least 70
days to obtain all these documents. You must mention at time of
enquiry whether any members of your group have any special needs
or requirements including physical, dietary or any other. You should
Sports Fixtures and Tournaments
SHS arranges matches through a network of contacts and interna- contact a doctor if you are in doubt about your otness to travel. For
tional match and tournament agents. Every effort will be made to more advice, visit www.fco.gov.uk and visit your local Post Ofoce to
match the standard of your team with the standard of your opposi- obtain a copy of 8Health Advice for Travellers.9
tion, but this cannot be guaranteed. SHS cannot be held liable for the
cancellation of matches due to circumstances outside of our control, Behaviour
including weather conditions, league commitments or any other In signing the booking form, you, the tour organiser, accept responsifactor. As a matter of league policy, please contact the necessary bility for the behaviour of yourself and your touring party for the
sporting bodies before touring, to ensure that your oxtures are suita- duration of the tour. You therefore, are liable for any damage or loss
bly approved. Please ensure that you and your team respect local caused by your group. Full payment for the damage must be paid at
rules and regulations and are prompt for all matches. With regards to the time. You will be responsible for meeting all costs (including both
tournament entries, the number of matches is dependent upon the party9s legal costs) involved in any subsequent claims made against
number of teams entered into the tournament. SHS cannot guaran- either SHS or your group. If the behaviour of any of your tour party is
tee a minimum number of tournament oxtures but will endeavour to deemed unacceptable by SHS staff, suppliers or agents we reserve
provide suitable match arrangements. The Teams entered into a the right to terminate your tour without refund.
tournament or festival must adhere to the rules of the tournament SHS will be entitled to recover from the touring party, the costs of
organisers. SHS cannot be held responsible for failure to comply with any damage or loss to SHS or our suppliers, caused by the group.
Should your behaviour be such that the relationship between SHS
these regulations.
and our supplier(s) is damaged, we will seek to recover compensation equivalent to the loss of future earnings. Please be aware that
Cancellation Charges
All cancellations of the group or individual tour members must be alcohol consumption may invalidate your insurance and appropriate
made in writing by the tour organiser and sent to SHS. Cancellation care should be taken when under the innuence of alcohol.
charges are as follows:
Data Protection
Information you have provided to us for your booking will be forwarded on to the relevant suppliers of your holiday/tour/trip, so that
the travel services can be provided to you. This applies to any sensitive personal data that may have been provided to Us when making
your booking for the purposes of arranging your holiday/tour/trip. As
this data may need to be transferred outside the European Economic
Period before Departure
% of Tour Payable
Area in order for your holiday to be provided to you, then you agree
that We may transfer your data (and the data of those in your group)
From Booking
100% of the Deposit
to those suppliers
Under 42 Days
25%
Tour Organiser9s Responsibilities
Under 28 Days
50%
As a group organiser it is your responsibility to:
Complete booking form on behalf of the group and ensure that all
Under 14 Days
100%
information you give to SHS and have received from SHS is accurate.
Make deposit and onal payment on time.
Force Majeure
We will not pay you compensation if We have to cancel or change Ensure that your group have up to date passports, all Visa requireyour travel arrangements in any way because of unusual or unfore- ments are met and EHIC9s have been obtained in time.
seeable circumstances beyond our control. These can include (but Keep your group well informed with info given to you by SHS.
are not limited to) war, riot, industrial dispute, terrorist activity and Obtain suitable Federation/Union approval for the Tour Fixtures.
its consequences, natural or nuclear disaster, ore, adverse weather Arrive promptly for transfers, matches, events or departures.
conditions, weather conditions where these may affect undertaking Inform us of any changes
Ensure that you and your group adhere to local laws and regulations
certain activities or acts of God.
of SHS and our suppliers.
Prices and Surcharges
Prices in the SHS Tour Information Packs, on the website or one quo- SHS 3 Our Liabilities
tations to you, are correct at the time of publication. SHS reserves the SHS do not accept liability for death or bodily injury to you or any
right to change these prices due to increases in costs of products or member of your group unless it is the proven fault of a member of
services. We will however absorb up to 5% of any increase in price of SHS staff, representative, agent or supplier who was acting within
the tour and will not impose surcharges less than 4 weeks before the course of their employment or partnership with SHS.
tour departure. Check your quote sheet for the amount of days that We can accept no liability for unforeseen circumstances beyond the
your quote is valid for and please return a booking form and deposits control of the company or its members of staff including night debefore this deadline or a new quote will need to be issued if you sub- lays/cancellations or force majeure. SHS staff will however be available for advice and information 24-hours-a-day whilst you are on your
mit your booking form after this deadline.
tour from our UK ofoces.
Complaints
At SHS, we aim to ensure that we exceed your expectations in every
area of your tour arrangements. However, if you have any sugges- Thanks or Reading
tions or even a complaint about our service, please do inform us in Thank you for taking the time to read these terms and conditions.
writing at the end of your tour. If your problem occurs whilst you are Rest assured, now the fun can really begin so simply complete your
on tour then please inform your SHS representative or agent (coach booking form and return it with your deposits as advised on your
company, hotel manager etc.) immediately. SHS also has a 24-hour provisional quote.
emergency phone number (+44 7834 233 768) and a dedicated advisor can help you resolve the problem.
Passports, Visa9s, + EHIC Card
As a tour leader, it is your responsibility to ensure that all members of
your touring party have the appropriate documentation. This includes passports, Visa9s (if required), EHIC (E111 equivalent) plus any
